Problems and Gaps in Charitable Social Service Provision
A Thematic Analysis of Lone Mothers' Experiences
Mots-clés :
besoins essentiels, organismes de bienfaisance, État-providence libéral, pauvreté, services sociaux disponiblesRésumé
Cet article met en évidence les problèmes et les lacunes des services offerts par les organismes de bienfaisance communautaires fondés sur l’expérience de 25 mères monoparentales à faible revenu vivant à Ottawa, en Ontario ; en s’appuyant sur des entretiens semi-directifs et des messages textes s’étalant sur six semaines où les participantes partageaient leurs réflexions initiale et ultérieure aux interactions avec les organismes de bienfaisance pour accéder à divers denrées et services. Les résultats montrent que les participantes rencontrent des difficultés liées à la quantité, la fréquence, la qualité, la flexibilité et l’adéquation des services, en plus d’autres problèmes plus larges liés à l’accès. Ces difficultés nuisent à leur capacité de satisfaire leurs besoins et ont des répercussions importantes sur leur bien-être général, ainsi que sur leur intégration dans la société.
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