Hardina, Donna, and Olga W. Malott. “Barriers to Consumer Empowerment: Implications for Health and Social Services Planning in Ontario”. Canadian Review of Social Policy / Revue canadienne de politique sociale, no. 37 (May 1, 1996). Accessed April 27, 2024. https://crsp.journals.yorku.ca/index.php/crsp/article/view/33178.